PSE&G has achieved a significant milestone by installing over 2 million smart meters as part of its Smart Meter Program. This initiative aims to improve customer insights and expedite outage recovery by replacing traditional electric meters with advanced smart meters for both residential and business customers.
Dave Johnson, vice president Customer Care and Chief Customer Officer, stated, "This is a critical milestone on the path to an improved customer experience enabling our customers with even greater access to understanding and managing their energy use." He added that the deployment supports the nationwide rollout of more than 110 million smart meters.
The newly installed smart meters are part of PSE&G's Advanced Metering Infrastructure (AMI), connecting them to system-monitoring and customer applications. Over time, these meters will provide several benefits, such as more frequent power status updates, clearer billing by reducing estimated bills, and enhanced power restoration capabilities after storms.
PSE&G also offers MyMeter, an online portal that allows users to view electricity usage in various time intervals. The platform provides tools for setting energy-use thresholds, receiving alerts, accessing energy-saving tips, and conducting online Home Energy Assessments.
Public Service Electric & Gas Co., New Jersey’s oldest and largest gas and electric utility company, has been recognized with multiple awards for its reliability and customer satisfaction. PSE&G is a subsidiary of Public Service Enterprise Group Inc., focused on clean energy infrastructure.
